Troubleshooting

Printer not Operating as Desired

Card is not Fed into the Printer

Is the card load roller dirty?

Clean the card load roller.

Is the cleaning roller dirty?

Clean the cleaning roller.

Is the card thickness correctly adjusted?

Check the adjusted card thickness.

Are the cards adhered to one another?

When using new cards, set them after making sure that they are not adhered to each other due to static.

Power does not Turn On

Is the power switch turned off? ( position)

Turn on the power. (

position)

Is the power cord disconnected?

Plug in the power cord properly.

Is there electricity supply from the outlet?

Try connecting another electrical device to the outlet. If the device works normally, then it could be due to malfunctioning of the printer. Please consult our authorized dealers.

Printing does not Start or Stops Halfway

Is the printer door open?

Close the printer door properly, and reset the printer.

Is the printer connected to a computer?

Connect the printer to a computer correctly using a USB/LAN cable.

Is the length of the USB cable too long?

A USB cable with a length of not more than 2 m is recommended.

Are cards set into the printer?

Set the cards correctly.

Is the ink ribbon installed?

Install the ink ribbon correctly.

Is the retransfer film installed?

Install the retransfer film correctly.

Is the driver for this printer selected?

Select the driver for this printer.

Return to top page