Troubleshooting

Unable to Produce Desired Printing Results

Lines Appear on Card after Printing
Colors on Card Appear Faded after Printing
Peeling Occurs on Card after Printing
Overall Printing Quality is Poor
Card is Printed in a Single Color
  • Is the print setting set to single-color printing?
  • Is the software application setting set to single-color printing?
Check the print settings.
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Strange Characters or Images are Printed
  • Is the driver for this printer selected on the computer?
Select the driver for this printer.
  • Is the USB cable connection loose?
Plug in the USB cable properly.
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Retransfer cannot be Performed Successfully
  • Is the printing face of the card dirty?
Use a clean card.
  • Is the surrounding temperature or card surface temperature too low?
Use the printer when the surrounding temperature is sufficiently high.
  • Is the retransfer speed setting value too high?
Set to a value that is smaller than the standard value, +2 (i.e., between +1 and -3).
  • Is the temperature of the retransfer heating roller too low?
Set to a value that is larger than the standard value, +1 (i.e., +2).
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